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HughesNet® Support

Nobody backs their product better than HUGHES®. Through their warranty, Satisfaction Guarantee, Express Repair Service programs, technical support, online help programs, and more make them the absolute best choice for high-speed Internet service.

Network Operations Center
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Hughes manages its own NOC (Network Operations Center) at Hughes-owned facilities in Maryland, Neveda, and Michigan. They don't subcontract this critical network management function as some other companies do.

Experienced engineers monitor customer networks 24 hours a day, 365 days a year to keep your connection up and running.

With a network of nearly a dozen satellites, next-generation technology, a national network of highly-trained, certified installers, and an extensive field operations organization, Hughes provides reliable, responsive service to all its customers.

• 24/7 toll-free technical hotline support.
• HughesNet's Online Customer Care Page for quick access.
• Customer Support.
• Account Information.
• Billing Information
• Quick Solutions.
• One click to customer service and emails.
• Online customer knowledge base
• 24-month limited product warranty
• 180-day in-home labor support, if required.
• Optional Services (additional fees apply):
• Optional next-business-day or 2-business day Express Repair plans available.
• Optional Networking configuration support available.