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HughesNet® STANDARD INSTALLATION

The best thing about installing HughesNet high-speed Internet service is that we do all of the work. HUGHES® has developed a nationwide network of trained, certified professional installers. Considerable time and resources have been invested by Hughes to improve installer training and auditing, increase installation percentages, and decrease the amount of time from order to installation.

Once you have placed your order, your professional, certified installer will call you (typically within three to five days), and make an appointment with you to install your system. If you wish to inquire about any custom work or work not included in the standard installation, you should discuss this with your installer at that time. Please review the lists below to familarize yourself with what is and is not included in the "standard" installation. If you think you may need some custom work, we recommend you jot them down on a list and keep it by the phone where it will be handy when your installer calls.

On the day of your installation, your installer will provide the standard installation (and any previousily agreed upon custom work) for your system. Just like that, you're surfing the Internet at speeds like never before!

Included with Standard Installation

The following is included in the standard installation.

• Mount the dish to an approved structure at least five feet off the ground per FCC regulations.
• Antennas must be mounted a minimum of 5 feet off the ground and out of reach of small children.
• Mounts will be HUGHES standard roof and/or wall-mounting brackets.
• Wall mounts cannot be mounted to surfaces or building materials that cannot support the wall mount (for example, stucco, aluminum or vinyl siding).
• Mount to a one-story surface.
• Location must be accessible with a 25 foot ladder.
• Location must have a line of site to the satellite.
• Drilling one exterior point of entry, one interior point of entry, and installing one wall jack in the room where the HughesNet System will be located.
• Installing and routing two-exterior RG6 coxial cable (each up to 100 feet in length) from the dish into the house and to the wall jack.
• Provide and install the hardware required to properly ground your HughesNet System.
• Installing and weather-sealing appropriate cable bushing, wall penetrations, and mounting locations.
• Install the HughesNet modem and connect it to one computer.
• Verify receipt of satellite signal.
• Activating and commissioning your HughesNet with your permission.
• Demonstrating your HughesNet system is operational by browsing the Internet.
• Cleaning up debris from your residence after the installation is complete.
• Completing the Installation Leave-Behind Sheet and obtaining your signature on the appropiate form.

NOT Included with Standard Installation

The following lists some examples of what is not included in the standard installation.

• Complex/custom installations that may result in additional fees including, but not limited to:
• Moldings or cosmetic hardware to help hide cables.
• Non-penetrating roof, pole, or chimney mounts
• Special cable requirements, such as:
• RG6 cable over 100 feet.
• Routing cable through attics, basements, or walls.
• Removal and/or repair of previousily mounted equipment (a signed Waiver of Liability must be included to perform this work).
• Relocating DIRECTV receivers.
• Installing the antenna at a location not accessible with a 25 foot ladder.
• Special site surveys to determine the optimal location for your HughesNet antenna.
• Networking multiple computers/devices.